HOW LONG WILL MY ORDER TAKE TO SHIP?
Domestic orders should arrive 7-10 days after your order date. International orders should arrive 12-18 days after your order date. All customers will be provided a tracking number for their order once it ships. If you haven't received a shipping confirmation with a tracking number, either your order has not shipped yet, or you provided us a bad email address.
WHY WAS MY ORDER SHIPPED FROM CALIFORNIA?
In order to provide you with the best order processing and shipping, our online shop logistics are handled in CA.
HOW COME YOU ARE SOLD OUT OF WHAT I WANT?
Items sell out fast through our online shop. We produce limited quantities each season and keep even more limited quantities available for our online shop. If you want a product please stay up to date with us and be first to get it by joining our newsletter.
WHEN WILL YOU BE GETTING MORE IN STOCK OF A SOLD OUT ITEM?
We never remake a product, but we do restock certain items when they sell out too fast. If we do restock products we will always send out an email announcing it so please sign up.
I LOVE DURKL AND I WANT TO BE ABLE TO ORDER ONLINE QUICKLY AND EASILY, HOW DO I DO THIS?
After your first order is placed and processed you will be asked if you want to open an account with us. If you decide to open an account, you will never need to enter in personal information again. You will simply sign into your account upon checkout and thats it.